policy Legal Document

Privacy Policy

Last updated: March 2026

At Twwinz.com, we prioritize your privacy and are committed to protecting your personal and digital data. This Privacy Policy outlines how we collect, use, and safeguard your information in connection with our AI-Twin-as-a-Service (TaaS) platform.

1. Information We Collect

We collect information necessary to provide and manage your digital twin, including:

  • Account information: Name, email address, payment details.
  • Digital likeness data: Voice samples, visual references, contextual knowledge bases.
  • Integration data: Data retrieved from connected platforms like GoHighLevel, Shopify, and social media feeds via our Model Context Protocol (MCP) servers.
  • Usage data: Information automatically collected through user interactions with the platform widgets and APIs.

2. Zero-Training Policy & Data Ownership

Aligned with our "Digital Chain of Custody" commitment, all interactions and datasets used are cryptographically signed and owned exclusively by you. We maintain a strict zero-training policy: we never use your proprietary data or likeness to train generalized foundational models or improve third-party AI systems.

3. How We Use Your Information

We use the collected information solely to:

  • Operate, maintain, and secure your digital twin infrastructure on your domain.
  • Process transactions, SaaS usage fees, and monthly retainers.
  • Provide dedicated customer support and technical assistance.
  • Enforce our MCP Policy Controls to prevent unauthorized "Shadow AI" activity or "tool poisoning."

4. Data Sharing and Disclosure

We do not sell your personal data. We may share necessary operations data with trusted third-party service providers (like secure cloud hosting and payment processors) strictly under confidentiality agreements. We may also disclose data if legally required, acting in accordance with the expectations of the 2025 NO FAKES Act to protect your Federal Digital Replication Right.

5. Data Security

We deploy enterprise-grade security measures within "The Vault" to protect your digital identity and infrastructure against unauthorized access or alteration. Still, as no system is fully flawless, we continuously audit system integrity to mitigate potential digital risks.

6. Your Rights

You retain full agency rights to your digital replica as a transferable property asset. You may request full access, export, correction, or deletion of your contextual data by contacting us at any time.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our legal and privacy team at hello@twwinz.com.